Privacy Policy

Email subscription

We collect your email to send you updates about Sawcer and our services.

You ‘double’ opt-in to the services, meaning we send you an email to confirm your subscription, and you can opt out at any time.

We will not share your personal information with or sell it to third-party marketers.

Our service provider for email collection and marketing is Mailchimp (The Rocket Science Group, LLC). Mailchimp’s privacy policy.

Data gathered by this website

We collect and use certain information about the users of this website.

We use this information to provide products and services; to enable certain website functions; to understand how visitors use this website; and to present timely and relevant information to visitors.

We may collect the following information:

  • Website usage data
  • Information about individual visitors such as your IP address and details of your browser and device
  • Data you send to us via this website

This website may collect the following information via its contact and enquiry form features (use of these features is at your own discretion):

  • Your name
  • Your contact information including email address and telephone numbers
  • The name and website address of your company (if sent from company email address)
  • Other written information related to your enquiry that you provide

Website analytics are collected through Google Analytics. Email collection goes to Mailchimp and the forms are through WordPress. Emails come through a secure server.

How we use this data

Collecting this data helps us to understand what you are looking for from the company and to improve our products and services. Specifically, we may use data:

  • For our own internal records
  • To improve our products and services
  • To contact you in response to a specific enquiry
  • To customise the website for you
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you
  • To contact you via email

How we store this data

We use the following third-party service providers named below to process and store your data:

  • Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. Mailchimp’s privacy policy.
  • Chatra (Roger Wilco LLC) is the chat widget on the website through which users can request information by sending through an enquiry and their email address. Chatra’s privacy policy.
  • WordPress (Automattic Inc.) is the content management system used by Sawcer which has some forms that collect and send through personal information. WordPress’s privacy policy.
  • Airtable (Airtable Inc) which we use as a database program to manage and store information. Airtable’s privacy policy.

Permissions to access any personal data are allocated by the Data Protection Officer, Adrienne Fanning. 

Sawcer employees can only access customer information with password protected secure accounts that track user access and are accessed on password locked computers.

Cookies on the website

A cookie is a small file stored on your computer or device, which enables our website to identify your computer or device as you view our website pages. Cookies allow websites to store your preferences and track how websites are used. We use cookies to:

  • Record website usage data (this is anonymous with no IP addresses recorded)
  •  Test content on our website (see what works using anonymous analytics data)
  • Store information about your preferences (language, and )
  • Recognise when you return to our website

Cookies do not provide us with access to your computer. You can use your web browser’s settings to refuse cookies if you wish. The cookies on our website are:

  • Google analytics
  • Polylang language cookie (to remember the last language you used the site in)
  • Chatra chat widget

Our website uses these cookies:

_ga – google analytics
_gid – google anlaytics
pll_language – polylang wordpress widget
__cfduid – chatra chatbot
galaxy-sticky – chatra chatbot

Links to external websites

Our website may contain links to other websites. We have no control of websites outside of www.sawcer.com. We are not responsible for the content of other websites, or for the protection or privacy of data you submit to them.

Right to be forgotten

If you request we will remove all of your details from our databases and services. Send your request to privacy at sawcer dot com.

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